mnemonic recognised in Gartner’s Market Guide for Managed Detection and Response Services
Only European vendor listed in all seven of Gartner's Managed Detection and Response reports
mnemonic is yet again recognised in Gartner’s Market Guide for Managed Detection and Response (MDR) Services.
In the recently published 2023 Market Guide, the industry experts at Gartner came across more than 300 MDR providers in their investigations, and estimate more than 600 claim to offer MDR services.
Erik Alexander Løkken, Manager of mnemonic’s Security Services, says he’s proud that mnemonic's been listed in all seven Gartner MDR Market Guides that have been published since the service category was established:
“With more than 600 vendors claiming to offer MDR services we’re proud to continue to be recognised in Gartner’s Market Guide. We’ve been pioneering the field, and continue to represent innovation within the service category,” he states.
The importance of human-led MDR
The Market Guide highlights the importance of having human analysts involved in an MDR service and not leaning on automation/artificial intelligence alone. The report states:
“The key value proposition of MDR is the human interpretation of security incidents, providing guidance, as well as performing the initial mitigation steps, that would otherwise be complex to understand and enact. By providing context-led investigation, analysis and threat validation (and taking action to disrupt or contain an attack), the MDR provider can buy time for the customer to perform further investigation and ultimately remediate discovered issues utilizing their internal standardized response processes.”
Løkken agrees that MDR needs human analysts to add necessary context onto the service for the receiving customer:
“In mnemonic, we have long believed that the true value of MDR comes from the human augmentation security experts add to the delivery. Our experience being one of the largest high-touch MDR provider in Europe is that the service needs to utilise leading and innovative technology, but with human-driven SOC functions adding a vital contextual layer onto the service,” he states.
Important considerations for buyers
- Misnamed technology-centric offerings and vendor-delivered service wrappers (VDSW), that fail to deliver human-driven managed detection and response (MDR) services, are causing challenges for buyers looking to identify and select an outcome-driven provider.
- MDR buyers must focus on the ability to provide context-driven insights that will directly impact their business objectives, as wide-scale collection of telemetry and automated analysis are insufficient when facing uncommon threats.
Recommendations
- Investigate whether the MDR provider’s service is able to align with your business-driven requirements and provide actionable findings that internal teams can successfully react to, rather than settling for regurgitated technology outputs with no added analysis.
Learn more about how Managed Detection and Response services enable your business to combat modern cyberthreats.
Gartner, Market Guide for Managed Detection and Response Services, Pete Shoard, Al Price, Mitchell Schneider, Craig Lawson, Andrew Davies, 14 February, 2023.
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