Municipal healthcare services have long been held back by outdated, and poorly maintained legacy systems with few or no integrations into the surrounding e-health ecosystem. For healthcare professionals, this has meant inefficient workflows and lack of access to relevant patient data, and in the worst cases, real risks to patient safety. For municipality leadership, unstructured and isolated data meant that important business information was inaccessible.

Aidn was created to address this. By developing a modern, cloud-based patient record system, Aidn has in just a few years gone from start-up to capturing more than 50% of the Norwegian municipal healthcare market. This has been no small challenge. Healthcare is a highly complex and regulated sector, governed by strict directives, regulations, and best practices. At the same time, it manages some of society’s most sensitive data. If something goes wrong, the consequences could be serious: patients may not receive the care they need, and sensitive health information could be exposed.

Aidn’s goal is clear: to democratise healthcare services by making complex systems human and user-friendly for healthcare professionals, patients and their families.

A partner for a highly regulated and complex sector

Christian Jacobsen, Head of Security at Aidn, explains why they chose to partner with mnemonic to be able to secure their healthcare platform:

"We need to focus on what we do best, building the world’s best healthcare record system for the world’s best healthcare service. That means we need partners that are the best at what they do, like mnemonic is."

Aidn was also looking for a partner that shared its values and ways of working, meaning a partner with integrity, modern technology choices, and a clear focus on quality. It was essential to find a provider capable of supporting their cloud-first architecture:

Support across the full security lifecycle

For Aidn, security is an ongoing process that requires the right expertise at every stage. Having a partner that can provide continuous feedback on key decisions is therefore essential.

mnemonic supports Aidn across the entire security lifecycle, offering a comprehensive set of services that work together. This includes Managed Detection and Response (MDR) to monitor, detect and respond to threats, Governance, Risk and Compliance (GRC) services that support planning and oversight, security testing and ongoing vulnerability monitoring to strengthen and continuously verify the platform.

Knowing that there are resources available to support continuous improvement, and trusted advisors to guide both current and future technology choices is a key strength for Aidn.

A partnership built for growth and expansion

Both Aidn and mnemonic hope to continue building on the strong partnership.

As Aidn extends its Norwegian customer base, their risk and threat landscape will change. In this context, having a partner with experience from making the journey from a national presence to competing internationally is a significant strength.

This creates a strong foundation for a long-term partnership between Aidn and mnemonic.